What’s the Difference Between a Chatbot and a VA

September 19, 2021
Reading Time: 2 mins

Written by Jo Boxer JaneVAW

We are living in an amazing time. The digital age has shrunk the world to the size of a smartphone screen, and brought with it so much convenience and interconnection, it’s almost impossible to imagine how we ever managed without it.

Most people are vaguely aware of the technology driving all these innovations, but if all you know about artificial intelligence (AI) is the Hollywood movie, then now’s the ideal time to focus on this fascinating area, what it can do for business and how it compares to what a real VA does.

Chatbots, chatbots everywhere

It’s a rare day when we visit a website and a little box doesn’t pop up in the bottom left-hand corner with a perky “can I help?” query.

Chatbots are automated computer programs that are created to interact with customers and deal with any initial or simple queries.

Anyone who has ever used a chatbot knows, particularly when it comes to asking for help, they can be a little frustrating and send you round in circles.

Get the human touch

It’s possible a chatbot could be just the ticket for your business, depending on what you need the technology to do. That said, no matter how smart the digital systems, they’re no match for a flesh and blood VA.

We can do everything the technology can, from meeting and greeting customers, dealing with emails and arranging your diary, to making sure your business’ day-to-day requirements are met while you and your team focus on a new project that will bring in more revenue.

No glitches - guaranteed

VAs bring a wide range of expertise to the table, from dealing with interns to executives. We can also ask questions that are relevant to you and your business, and can multitask in a way that would put a supercomputer to shame.

We’re not subject to technological tantrums or glitches and, like all the best algorithms, the more we learn about your business, the better we can support it and ensure you retain the best work/life balance.

We help lots of entrepreneurs as they strive to achieve their business goals, and we can help you too. Virtual Assistant Whiz offers vital admin support on an ad-hoc or regular basis. Contact us at info@virtualassistantwhiz.co.uk and let's find out what we can do for you.

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